One of the largest European EV bus manufacturers enhances customer experience through a digital webshop customer portal for aftersales service

• THE CHALLENGE

  Empower end-customers via user-centric portal to achieve higher customer satisfaction and reduce the mundane task of aftersales service support

• THE SOLUTION

  Centralized digital Customer Portal for spare parts ordering; that provides total control and transparency over the aftersales business

• THE IMPACT

  An increased CSI, hassle-free management of spare part orders, and efficient back-office; ultimately boosted productivity all together & improved customer experience